They'll ask whether you believe it to be a valid claim or a false claim. If you dispute the claim, tell the car insurance adjuster and provide any evidence you might have. They'll then investigate the accident and build a case against the claimant.

When you pay the excess for a car accident which isn't your fault, you may need to claim this back from the insurance company of the driver who caused the accident once the claim is settled, if you don't have legal expenses cover to pay this for you.

As a crucial component of the insurance value chain, claims management enables the proper handling and processing of claims efficiently and promptly. A set of well-designed claims management processes ensures that organizations can quickly address and resolve claims fairly and with optimal levels of customer service.