They'll ask whether you believe it to be a valid claim or a false claim. If you dispute the claim, tell the car insurance adjuster and provide any evidence you might have. They'll then investigate the accident and build a case against the claimant.

The Claims Consultant is responsible for receiving and processing claims, ensuring that claims are paid quickly, accurately and efficiently, maintaining high levels of customer satisfaction while exercising control of claim costs. Excellent customer service is a key aspect of this position.

If an insurance company violates that covenant of good faith, the insured person (or “policyholder”) may sue the company for a bad faith claim in addition to a standard breach of contract claim.